Coffeehouse FAQs

Questions about service in our stores

We always welcome your feedback about the service you received at Starbucks - whether you found it friendly and helpful, or whether it fell short of your expectations. Please send us your comments and we will respond as soon as possible. Click here to find out how to contact us.

Is Soy Milk available in your stores?

Yes, we stock Soy Milk in all our stores.

Do you charge for Soy Milk?

Customers can enjoy a splash of soy milk at no extra charge, for example in a Tea or a Café Americano. However, due to its fairly low consumption, extra wastage occurs when preparing steamed soy milk for certain drinks, such as a Caffe Latte or Hot Chocolate. Because of this, coupled with the extra cost of purchasing soy milk, we add a 35p charge for soy milk in these beverages. 

Can I have a baby bottle or baby food heated for me when I visit your stores?

Our baristas will be happy to heat baby bottles and baby food to a required temperature behind the bar in a hot water bath. The food can be heated in your presence and thermometers are available so you can be sure the temperature is right for your child.

If I order a beverage, can I have a free refill?

When you purchase a Filter Coffee to stay in one of our participating stores in the UK or Ireland, after you finish you can enjoy a Tall Filter Coffee on us*.

*While stocks last. Offer may be withdrawn at any time at Starbucks discretion.

Do you give customers a discount if they bring their own mug?

Yes, we offer customers 25p off of the price of their beverage if they bring their own mug.

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