Questions about the Starbucks iPhone App

What is the myStarbucks Application?

myStarbucks is an application that allows you to search for nearby Starbucks stores, explore our wholebean coffees, find nutrition information, and build your own perfect drink on your iPhone or iPod Touch.

How and where can I get the myStarbucks Application?

You can download the app from the iTunes Application Store for the UK.

What do I do if I have trouble downloading the application?

Make sure you are using an iPod Touch or iPhone, and are using 3.0 software. If you are still having trouble, please tap here.

If I have questions or need help finding a store, where can I learn more?

You can check out our online Store Finder for more help.

If I have questions about the coffee section of the application, where can I learn more?

Look at the Coffee section for more information.

If I have questions about the food section of this application, where can I learn more?

You may be able to find the answers to your questions in the Food section of our website.

If I have questions about drinks and beverages, where can I learn more?

To find out more about Starbucks beverages, please visit the Beverage section of our website.

What is myStarbucks?

Store Locator: Displays the closest stores, directions and store hours.
Drink Builder: Create and share your perfect Starbucks beverage.
Food Menu: Browse the menu and see detailed nutritional information and ingredients.
Coffee Menu: Explore every Starbucks wholebean coffee.
myStarbucks: Save all of your favourites for quick recall and sharing.

Are the hours accurate?

We make every effort to make sure the store hours are accurate. Although rare, there are times when stores change hours unexpectedly.

Why doesn't my store show up on the map?

If your store is outside the range shown on the map, you may need to search by city or post code closer to the store’s location.

What does the filter do?

The filter allows you to find stores that are “open now” and provides you a better way to find the store that is most convenient for you. There are also filters in the food section based on calories and allergens.

How do I invite a friend to a store?

To invite a friend, find a store that you want to meet at. When you go to that store’s Detail Page, press the “Invite a Friend” button and select the friend from your contact list. You can add a new contact if necessary. Then select the method you’d like to use. You can send your meeting request via email or text, or call them directly.

I changed my drink, but the nutritional information didn't change. Why?

Nutritional information is calculated for many, but not all, variations and customisations. Certain selections may not be reflected in the nutritional data.

Why isn't my drink listed?

We make available all currently offered drinks. There may be some drinks that are no longer regularly available, but you should ask your barista.

Why isn't my favourite food in my store?

Although we make every effort to have what you want on hand, all stores don’t carry every food item.

Why can't I find a particular coffee at my Starbucks?

The application lists all coffees currently available in Starbucks stores. A particular store may be out of a coffee though.

Managing your Starbucks Account on Mobile

How do I see my balance after I pay with my phone?
The balance automatically updates when you select “Done” after you pay with your smartphone. Additionally, you can update the balance by choosing “Refresh Balance” from the menu within the app interface.

How do I reload my Starbucks Card Rewards account using the myStarbucks mobile app on my Smartphone?
Reloading your Starbucks Card Rewards app is easy with any major credit card. Just follow the steps on the app’s Reload feature.

Can I select auto-reload?
Currently the auto-reload facility is not available in the UK; however we are working on bringing this to our customers in the New Year.

How does Starbucks protect my privacy after I register my Starbucks Reward Card?
You can read Starbucks privacy policy on www.starbucks.co.uk.

Where is my credit card information stored?
Your credit card information is not stored on your smartphone with this app. Your credit card information can be stored in your Starbucks Card Rewards account if you choose to do so. Storing your credit card information in your Starbucks Card Rewards account is a convenient way to reload your card so that you don’t have to re-enter your credit card each time. For added security, you will be asked to enter your username/password each time you wish to authorise a reload. This way, even if you lose your phone, no one can authorise a reload of your card without your Starbucks reward card account username and password. All registered Starbucks Card Rewards balances are protected.

Security

Is the information about my Starbucks Card and personal credit card/identity secure on my smartphone when using it to reload my card?
Credit card information is not stored on the app or the smartphone. Customers are asked to enter their username and password to authorise reloads and can choose to secure the app with an additional pass code.

What if I lose my phone? How do I protect my information?
To protect the balance on your Starbucks reward card, register your Starbucks Card and create an account at www.starbucks.co.uk. Here you can manage your Card and top up your balance. If you lose your phone, you can report your lost Starbucks Card using the procedure for Lost Cards and you’ll receive full balance protection. Customers should treat Starbucks reward card much like you would your other credit and debit cards – if you notice any suspicious activity on your account, please notify Starbucks customer service.

Can I secure my Starbucks Reward Card app with a passcode?
Yes. For greater security, you can choose to secure your Starbucks reward card app with a pass code by going to the settings of your mobile device. If you set up a pass code, you will need to enter your pass code each time you open the app.

What should I do if I see any suspicious activity on my Starbucks Reward Card?
As soon as you notice any suspicious activity, please call our Customer Care team on 02088345000 and report the activity or the loss of your registered Starbucks Card. Alternatively, you can visit www.starbucks.co.uk, log in to your account and click on the Report Lost / Stolen tab. We'll freeze your remaining balance at the time you report your card as lost or stolen, transfer it to a new Starbucks Card, and mail you the replacement card immediately – without hassles or fees.

Mobile Payment

What is a 2D barcode?
The 2D barcode in the payment feature of your myStarbucks app serves the same purpose as the Starbucks Reward Card number on the back of your traditional Starbucks Card – it tells us your account number so you can use your phone to pay at all Starbucks locations in the UK and Ireland.

What do I do with my traditional Starbucks reward card after I sign up?
The payment option on the myStarbucks app is a complement to your traditional-style Starbucks Card. We recommend that you keep your plastic card in a safe place – this way, if you lose your phone, you will still have your Starbucks Card.

Can I still use mobile payment if I don’t have a network connection?
Yes, your barcode is stored locally on the phone and will be available when you open the app. However, you won’t be able to update your Starbucks Card Reward balance until your network connection is restored.

What do I do if the scanner for mobile payment isn't working and I want to pay with Starbucks Card Rewards through myStarbucks app?
In the event that the scanner cannot read your barcode, simply read your Starbucks Card number to your barista. Your Starbucks Card number can be found right above the barcode.