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Questions about service in our stores

How can I make a comment about the service I received at a Starbucks retail location?

We always welcome your feedback about the service you received at Starbucks - whether you found it friendly and helpful, or whether it fell short of your expectations. Please send us your comments and we will respond as soon as possible. Click here to find out how to contact us.

 

Is Soya Milk available in your stores?

Yes, we stock Soya Milk in all our stores.

Do you charge for Soya Milk?

Customers can enjoy a splash of soy milk at no extra charge, for example in a Tazo Tea or a Café Americano. However, due to its fairly low consumption, extra wastage occurs when preparing steamed soy milk for certain drinks, such as a Cafe Latte or Hot Chocolate. Because of this, coupled with the extra cost of purchasing soy milk, we add a 35p charge for soya milk in these beverages. Soya milk is free of charge in any beverage when paid for using a registered Starbucks Card. Click here for more information on rewards for registered Starbucks Card holders.

 

Can I have a baby bottle or baby food heated for me when I visit your stores?

 

Our baristas will be happy to heat baby bottles and baby food to a required temperature behind the bar in a hot water bath. The food can be heated in your presence and thermometers are available so you can be sure the temperature is right for your child.

 

If I order a beverage, can I have a free refill?

 

Yes, if you purchase any hot beverage to stay in one of our stores after you finish your beverage, you can enjoy a Tall Filter Coffee on us.

 

Do you give customers a discount if they bring their own mug?

 

Yes, we offer customers 25p off of the price of their beverage if they bring their own mug.

 

 




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